Case Study: Passport Advantage Software License Renewal

Consolidate multiple site license accounts across a number of European locations

The Business

Industry
Consumer goods (Sports equipment)

The Challenge
To merge multiple site accounts and licenses into a single account and provide the customer with one point of license management.

The Platform
Lotus Notes

Key Benefits
Thomas Norton personnel carry out all communication with the software distributor and vendor, resolving queries and issues.

Thomas Norton personnel work with the customer to identify renewals, new purchases, reactivation of expired licenses and provide consolidated cost schedule.

Customer ends up with single account that consolidates multiple site accounts into a single account and point of administration.

Consolidation of renewals into a single manageable schedule.

The Solution

Thomas Norton was asked to assist the customer with its software vendor to consolidate multiple site license accounts across a number of European locations into a single account. Each site license schedule was reviewed and relevant licenses identified for renewal, re-activation or new purchase. Old or expired software was identified and removed from the schedule. Current software license volumes were matched with actual server and user installations and the most appropriate renewal type was pinpointed.

The consolidated schedule was presented to the software distributor and vendor, showing in detail the source account, license type, part number and volume of licenses required. Thomas Norton worked closely with the distributor and vendor personnel to ensure all existing accounts were consolidated into a single new account that acted as a single point of administration for the customer.

Once the consolidated account was in place, all license renewals were completed and the latest release of the software and its multi-lingual versions were made available to the customer.