Smartphone and tablet mobile applications are transforming business

The right bespoke mobile application can become a valuable asset. If you need to build a mobile solution for one or more of the major smartphone platforms, we can provide the expertise to deliver robust applications that are ready for deployment.

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SharePoint provides a rich set of tools making communication within and outside your organisation easy

Making the information and knowledge readily available by centralising access your staff will spend less time searching and recreating information that already exists and make better use of experts in your organisation.

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Solutions Portfolio: Customer Services

Solution

Requirement

Features & Benefits

Mortgage applications

Multi-user
Team and individual security
Progress management
Customer documentation generation

Fast load enquiry form
Configurable meta-data variables
FSA warnings pop ups
High availability

Internal service queries

Restricted access
Owner attribution
Multi-company
Multi-level reporting

Single design
Customisable for and deployed in multiple international locations
Scheduled daily, weekly monthly team and individual performance reporting

Computer user help desk

Restricted access
Owner attribution
Progress management

Ease of use
Simple progress tracking
Re-allocation of queries
Resolution reporting
Knowledge base

Contract renewals

Multi-user
Restricted access
Owner attribution
Workflow management
Electronic signatures

Multi-level approval process
Workflow notifications; secured for workflow owner at each stage
Using synchronised customer records from ERP system

Contact management

Contact meta-data
Employee attribution

Ease of use
Widely available on-line
Central control of content

Technical community web site

Content management
Self registration
Community wikis
Expert panel blog for Q&A
Regular newsletter
On-line configuration modeller

Database-driven web site
Standard design for up to three communities
Rich content management
Access to members for restricted content, wikis and blogs
On-line newsletter secure authoring and approval; automated mail out to members

Company web site

Content management

Rich content repository
Multi-level content approval process
Workflow notifications; documents secured for workflow owner at each stage

Product Catalogue

Content management

Database driven web site
Authoring & approval workflow

Ease the sharing of data, bring together teams and improve information flow

With social networking tools users can quickly identify matter experts, inform others of their skills and interests through personal profiles, initiate and build team activities with colleagues and publish and share information to achieve business efficiencies.

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